FREQUENTLY ASKED QUESTIONS

SHIPPING & DELIVERY

Where do you ship?
We offer worldwide shipping.

How long will my order take to arrive?
Orders typically take 5-7 business days to process before shipping. Delivery times vary by location.

Do you offer express shipping?
Yes, express shipping options are available at checkout.

Can I track my order?
Yes, you’ll receive a tracking number once your order ships.

RETURNS & EXCHANGES

What is your return policy?
We accept returns within 14 days of delivery for store credit. Items must be unworn and in original condition.

How do I return an item?
Start your return by visiting our Returns Center at brooke-gregson.com.

Do you offer exchanges?
Yes, we offer exchanges for store credit.

What if my item is damaged or defective?
Please contact us immediately for assistance.

PRODUCT CARE

How should I care for my jewelry?
Avoid exposure to water, chemicals, and perfumes. Store pieces separately to prevent scratches.

Do you offer repairs?
Yes, we provide repair services. Visit brooke-gregson.com for details.

ORDERS & PAYMENT

What payment methods do you accept?
We accept all major credit cards and PayPal.

Can I modify or cancel my order?
Contact us immediately if you need to change your order. We process orders quickly, so modifications aren’t always possible.

Do you offer gift wrapping?
Yes, select gift wrapping at checkout.

GENERAL QUESTIONS

Where are your products made?
Our jewelry is handcrafted with ethically sourced materials.

Do you offer custom designs?
Yes, we accept limited custom orders.

How can I stay updated on new collections?
Follow us on social media and subscribe to our newsletter at brooke-gregson.com.

For additional questions, please visit our Contact page.